Политика возврата средств

We take great pride in the integrity and quality of our work and warranty policies for flowers, and would like for you to enjoy our beautiful arrangements as much as we do. As flowers are perishable goods, all flower arrangements and balloons are non-refundable (except as noted below). In case the customer’s expectations of the flower arrangement are not met (e.g., quality issues), we will change the flowers for free. Cancellation and a full refund can be done before 48 hours from the delivery time (in holidays such as Valentine’s Day, International Women’s Day, etc., we require 72 hours notice) as we pre-order and prepare flowers specifically for your order, and we do not re-sell flowers to other customers.

Refunds will be done only through the Original Mode of Payment. Refunds will be made back to the payment solution used initially by the customer. Please allow our company from 3 till 15 working days for the refund transfer to be completed.

If we are unable to deliver your item on the selected date due to circumstances within our control (such as fire, heavy rain, etc.), you are entitled to a full refund. If we are unable to make a delivery as scheduled due to circumstances outside our control (the unavailability of your recipient or a wrong address, for example), we do not issue a refund and can reschedule delivery. If a recipient refuses delivery, you will not be entitled to a refund.